Post-Training Assessment :communication skills - AETC أفق الإبداع

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الرئيسية
خطة 2024
CACHE
- دبلومات CACHE
- مستويات دبلوم CACHE
البرامج التدريبية
من نحن
- تعرف علينا
- شركاء النجاح
تواصل معنا

Post-Training Assessment :communication skills

The Name *

• Why is effective communication important in the workplace? *

It helps avoid misunderstandings
It builds strong relationships
It enhances productivity
All of the above

• Which of the following is NOT an element of active listening? *

Avoiding interruptions
Paraphrasing what was heard
Focusing only on what you want to say next
Showing empathy

• What is the primary goal of non-verbal communication? *

To reinforce verbal messages
To contradict verbal messages
To replace verbal communication entirely
To show disinterest in the conversation

• What is the benefit of developing empathy in communication? *

It allows one to control the conversation
It helps understand the other person’s perspective
It ensures the conversation stays focused on your needs
It avoids having to listen closely

• Which of the following is an example of verbal communication? *

Nodding
Gesturing with hands
Giving a speech
Maintaining eye contact

• What is the purpose of adjusting communication style based on the audience? *

To control the conversation
To ensure the message is clear and understood
To make the speaker seem more authoritative
To simplify complex topics

• What is a common cause of workplace conflicts? *

Differences in communication styles
Misalignment of personal goals
Competition over resources
All of the above

: • Which of the following body language cues can indicate confidence? *

Slouching in the chair
Avoiding eye contact
Maintaining an open posture
Fidgeting with hands

• When preparing for a difficult conversation, what is the best approach? *

Plan what you want to say without considering the other person’s perspective
Focus on blaming the other person
Stay calm and think through possible solutions ahead of time
Avoid the conversation altogether

• What is one key strategy to build rapport with others *

Avoiding all eye contact
Listening attentively and responding appropriately
Ignoring their needs
Talking about yourself frequently